Our Guarantee

Our mission is 100% satisfaction, 100% of the time. We are here to ensure your ticket buying experience is fun and as best as it can possibly be as we support you with our 100% buyer guarantee. From beginning to end, we protect your transaction from fraud using the industry’s largest ticket inventory and a SSL secure website. If you have any questions, please feel free to contact us and we will be happy to help you. Our 100% guarantee to our buyers:


Your tickets will arrive in time for the event

Your tickets will be delivered to the billing address you provide; most tickets are shipped via Federal Express. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs.


You will receive the exact tickets you paid for, or you will get an upgrade free

If you do not receive the exact tickets you ordered, First Hand Tickets guarantees that replacement tickets will be of equal or greater value than the tickets originally requested.


The tickets are guaranteed to be 100% real

Unless otherwise noted as part of the ticket description, any tickets you buy from First Hand Tickets are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, First Hand Tickets will investigate the incident and will refund the full cost of tickets, including shipping and service fees, if we find that the mistake was ours.

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Gift Card

Purchase gift cards for tickets for your friends and family, easily and securely.